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Advent Touch Print All-in-One Printer Manual de usuario Pagina 13

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SERVICES
Services
POS technology consulting
Staging services
When the daunting task of replacing old POS hardware or finding the right solution for a new installation is beyond your expertise, the team
at J2 can assist by guiding you to the right solutions.
We work with you to determine your requirements and assist in providing options to consider.
We can assist with more than analysing which J2 POS terminal solution will suit your needs. Our expertise also extends to POS peripherals
including barcode scanners, mobile computers, cash drawers and receipt printers.
Streamlining the installation of your new POS hardware starts with the J2 Retail Systems staging services.
Staging POS terminals involves preloading your required software so that when it reaches your business, it is ready to go.
You can simply upload your software image directly to our servers for installation on to your terminals.
Once we have installed your software, we let your terminal run for 24-48 hours to ensure that the hardware is working correctly.
The final staging process is to deliver your terminals to your site. Whether it is one terminal to one site or numerous terminals to multiple
sites, we can assist with coordinating the delivery of your POS hardware across Australia.
J2 Retail Systems pre and post sales services
As a leading provider of integrated touch terminals and associated retail point of sale technology, J2 Retail Systems
focus progresses further than the design of world class POS solutions.
Our aim is to provide our customers with well-rounded services that complement our products as well as provide
valuable services both pre and post your purchase of our solutions.
We understand the complexities of installing and supporting both large and small POS roll-outs and installations. This is
why we offer a range of services that help configure your new POS terminals, streamline installation and support your
installation throughout its life.
Hardware installation
When you have a large roll out or simply do not have the expertise or resources required to install your new POS hardware, J2 Retail
Systems can assist with onsite hardware installation services.
All POS hardware including J2 terminals, 3rd party peripherals and EFTPOS terminal configuration can be provided as well as onsite
software configuration.
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Decommissioning old systems
When you are refreshing your POS installation with new equipment, J2 can assist with the removal and disposal of your old POS hardware.
Not only do we arrange for environmentally friendly disposal of old hardware but also delete all data on hard drives.
J2 Retail Systems is a member fo the National Television and Computer Recycling Programme
Asset tracking
J2 Retail Systems can assist in tracking your POS assets.
Not only can we apply an asset tag to the hardware to identify the unit but also electronically track serial numbers through the bios of
terminals.
All the details about the hardware including customer details, location and warranty status are recorded and stored in our asset tracking
solutions, providing quick and easy access to information as required.
Onsite support and warranty
To supplement the standard J2 3 year return to base warranty, we offer a fully customisable onsite warranty service.
Rather than return products that need repair to J2, the onsite warranty service provides a quick onsite response to any hardware issues to
keep your systems running.
Whether you require a swap out service, repair onsite, quick response time or 7 days a week coverage, the J2 onsite warranty service can
be fully customised to suit your requirements.
Both J2 hardware and 3rd party peripherals can be included in your onsite warranty plan for complete coverage.
Utilising a network of over 900 technicians Australia wide ensures a responsive warranty and repair service.
A copy of J2 onsite warranty terms and conditions are available upon request.
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